We are looking for a technical support employee with good communication skills over the phone, email, and chat. The one who has an analytical mindset and customer-centric approach.
- Logging and maintaining the records of the employee queries.
- Writing and maintaining the self-help documentation so that clients can try to fix the problems themselves.
- Involved in client training programs by recognizing the learning issues and suggesting instructional language.
- Ensuring all the computer systems are electrically safe by conducting tests after a short interval of time.
- Keep himself updated by indulging in educational opportunities.
- Conducting security test on all the systems.
- Status reports on all the hardware and software in the company
- Substituting the damaged and failed parts on hardware