Live chat is one of the more flexible tools you can use on your website. It helps you support customers in need of help. It allows you to increase your sales by engaging the right prospects at the right time as well as by generating a ton of new leads. Finally, it also can be an invaluable source of knowledge about the state of your business, showing you the way you should take it.
Live Support chat for your website
Web and desktop clients. Co-Browsing, XMPP notifications, GTalk, Jabber, Openfire, Skype, Chrome extension, Node.js support, MySQL, PostgreSQL
Speech to text
Online users tracking- Tablet and Mobile friendly
- Operator To Operator chat
- Invite users to chat
- Documents sharer module
Main Features
IPhone, Android, IPod, BlackBerry support using XMPP generic services, GTalk, Monal, Xabber- Skype and sevabot integration
- Questionary/voting module
- FAQ module
- Chatbox/Shoutbox module
- Browser offers module
- Forms module
- Documents sharer module
- Easy theming
- Co-Browsing/Screen sharing
- Speech to text
- Unlimited operators, chats at the same time, departments
- 5 widget position
- User screenshots, see what your users sees
- Drag & Drop widgets
- Tablet and Mobile friendly
- Visitor tracking across different subdomains of domain
- Files uploads, drag & drop
- Chat remarks
- Chats archive
- Online users tracking
- Invite users to chat
- Multilanguage back office where each operator can have different language.
- Chrome extension
- Operator To Operator chat
- Option to have custom form attributes or pre-fill existing ones
- Pro active users invitation to chat
- Google map with users locations
- RTL and LTR languages support
- Windows/Mac/Linux client
- Easy theming
- Co-Browsing/Screen sharing
- Speech to text